Wizmatic Consulting

Support Center

Wizmatic Consulting

How can we help you?



Dive into the world of

Shared Services, GBS & GCC

8000+ GCCs

Number of Captive   Centers Globally

$ 95 Billion

Cumulative Revenue for GCC Industry 

5.5 Million

Total Talent Workforce at Captive Centers

15 % CAGR

Pace of Annual Growth since year 2010


We help clients to build a Global Business Services organization

We help clients to create a shared services model and build a GBS organization that is fully integrated, multi-functional, and provides standardized methods for end-to-end processes across the enterprise. Our service portfolio revolves around key aspects of understanding strategic objectives for setting up a captive center-GCC and assisting customers for strategy development, implementation and launch of service operations

Our Services

We offer advisory services to GCC organizations to reduce costs, increase efficiency, drive innovation, and expand the scope of their service portfolio.

Business Case for Shared Services

Gathering data, evaluating business case and plan

GIC Setup & Implementation

Creating operating model and  service delivery organization

Captive Optimization 

Providing business advice and customized assistance

Benchmarking & Research

Collecting and analyzing benchmarking data

Collaboration Platform

Building relationships within GCC ecosystem

GBS-GCC Education & Certification

Catering to the upskilling and reskilling initiatives

What we do

Business Case Preparation

GCC Setup & Implementation

SSC-GIC Optimization

Research & Consulting

SSC-GIC Health Check Program

Business Case for Shared Services-GBS

Wizmatic works with enterprises that are looking to adapt Global Business Services (GBS) model and set up a Captive center in India by helping them create a business case for showcasing the operating model and its alignment with strategic enterprise-wide objectives. Our primary goal is to help the customer realize cost efficiency early in the process and build a strong case for exploring the benefits of economies of scale. We provide extensive knowledge and expertise for initial activities like:

Aligning business objectives on outsourcing parameters

Offshore captive model and service scope

Location relevance, real-estate & facilities management

Availability of talent and labor costs

Local tax, legal compliance, regulatory & due diligence

Creation of business case

Risk assessment and ROI forecasts

GCC Setup & Implementation

Wizmatic leverages its deep domain knowledge and functional expertise in the areas of operations and technology to help global enterprises in establishing a global in-house center in India.

Knowledge Transfer and Service Transition

Establishing SLAs and Performance Metrics

Organizational and Governance Model

Process Flow, Controls and Guidelines

Talent Acquisition and HR Policies

IT Infrastructure Design and Implementation

Service Delivery and Stakeholder Engagement Models

Project Transition and Training for Talent Workforce

Risk Assessment and Change Management

Charging/Pricing Model

SSC-GIC Optimization

We are working with prominent Shared Services Centers & GIC's to refine existing processes, implementing best practices, and find opportunities to maximize their payback on investments and create a sustainable business model to positively impact the shareholders’ value.

Assess maturity of GIC and identify scope for optimization

Expand the scope of services to multiple functions

GPO - Global Process Ownership and end-to-end process

Build Center of Excellence (CoE) for key functions

Improve NPS and customer satisfaction index

Build competencies around data analytics and RPA

Moving from cost center to profit center model

Increased use of automation for repetitive tasks

Driving innovation & digital transformation road-map

Up-skilling opportunities for talent

Research & Consulting

We carry out trend analysis and generate valuable insights in the form of info-graphic reports and case studies. SSC-GIC specific bench-marking and research are our core competencies. Our activities involve setting up face-to-face meetings between GIC leaders, publishing whitepapers/research findings, and organizing industry-specific events and boot camps. In the role of a trusted adviser, our consultants are well-informed on current trends in global service delivery models and their impact. Our consulting practice is based on industry-specific data, research, and insights that enable business leaders to make precise and informed decisions while delivering maximum value from their SSC-GIC organization.

Whitepapers, research articles and blogs

Knowledge sharing sessions

Webinars, workshops and events on various business topics

Assessing maturity levels, bench-marking and metrics analysis

SSC-GIC Health Check Program

We conduct assessment of current maturity against the industry-defined framework. Our objective is to encourage and assist our customers to achieve an increased level of maturity for their shared services operations and capabilities to create sustainable business outcomes for the parent organization.

Wizmatic Certified GBS-GCC Program

GBS-GCC Certification

Wizmatic academy offers a specially designed and unique program for the GBS-GCC professionals. The learning course includes a globally relevant curriculum focused on Shared Services concepts and provides framework for talent & skills management at global captive organizations.

Collaboration Platform

It is an exclusive group of global business services professionals, consultants, and independent analysts. The key objective is to leverage mutual understanding and knowledge for developing best practices, overcoming operational challenges, and serving as a networking community.

  • Discuss emerging trends, risks, and opportunities from ecosystem members

  • Network with fellow industry professionals  to develop fresh perspectives

  • Common platform to discuss industry relevant topics 

  • Share experiences, success stories and new initiatives 

What sets us apart


Highly competent team of business executives with prior experience in establishing, running and growing captive organizations

Knowledge Center

Our community portal serves as a knowledge center for GBS-GCC industry, based on various interactions with leading captive companies


We keep an eye on the current trends in the sourcing industry and work as reliable business advisers, offering unbiased advisory services to customers


With a network of independent GCC consultants, we understand the captive business models and it's future relevance

A little about us

Wizmatic is a specialized consulting firm exclusively for offshore-based captives. We offer a full spectrum of business services from planning, implementing, and running a shared services model to improving the performance of already established captive centers. Wizmatic also acts as a learning platform that provides a unique environment for sharing collective research and spreading GBS-GCC specific education across all levels of the talent workforce. 

Meet our People

Kaushik Majumdar

Executive Partner

Kaushik has 30+ years of experience as a global leader, as Managing Director of Global In-house Centre of a Fortune 500 company, as Entrepreneur, and as Director on Boards of companies. He is a strategic thinker, a transformational change agent, and is passionate about purpose beyond profit. He has deep expertise in organization setup and maturity, as well as in successfully turning around south bound operations.

Basab Bandyopadhyay

Executive Partner

A story teller and problem solver, Basab loves to work in the space between customer and the tech team, bridging the gap between business and technology. CXO Advisory, Digital Transformation, Consultative Selling and Practice Development are his areas of strength. With his experience in large scale transformation programs, Basab is passionate about setting up & scaling GICs and improving their operational maturity.

Sandeep Panat

Founding Partner

Sandeep has more than a decade of experience working with Shared Services & GIC firms. He has strong expertise in research, consulting and business advisory for captive units. At Wizmatic, Sandeep looks after presales, business development, and solution designing. He has authored Wizmatic's GBS-GCC Certification program that is dedicated towards the success of individuals as an efficient talent workforce.

You can team up with us!

We offer unique consulting engagements to industry experts who possess advance knowledge on the Shared Services & GBS environment and have experience setting up GBS-GCC operations. 

Please drop us an email with the subject line ‘Associate Program’ at info@wiz-matic.com and we can engage you in relevant consulting projects. 

Gig Consulting Platform

Are you a GBS-GCC practitioner? and, looking for exciting opportunities in business consulting?

Contact us

Wizmatic Consulting

EFC, Level-7, Marisoft Tower Kalyaninagar, Pune - India

+91 988 120 7406