Business Case for Shared Services
Gathering data, evaluating business case and plan
Dive into the world of
Shared Services, GBS & GCC
8000+ GCCs
Number of Captive Centers Globally
$ 95 Billion
Cumulative Revenue for GCC Industry
5.5 Million
Total Talent Workforce at Captive Centers
15 % CAGR
Pace of Annual Growth since year 2010
BUILD
We help clients to build a Global Business Services organization
We help clients to create a shared services model and build a GBS organization that is fully integrated, multi-functional, and provides standardized methods for end-to-end processes across the enterprise. Our service portfolio revolves around key aspects of understanding strategic objectives for setting up a captive center-GCC and assisting customers for strategy development, implementation and launch of service operations
Our Services
We offer advisory services to GCC organizations to reduce costs, increase efficiency, drive innovation, and expand the scope of their service portfolio.
GIC Setup & Implementation
Creating operating model and service delivery organization
Captive Optimization
Providing business advice and customized assistance
Benchmarking & Research
Collecting and analyzing benchmarking data
Collaboration Platform
Building relationships within GCC ecosystem
GBS-GCC Education & Certification
Catering to the upskilling and reskilling initiatives
What we do
Business Case Preparation
GCC Setup & Implementation
SSC-GIC Optimization
Research & Consulting
SSC-GIC Health Check Program
Business Case for Shared Services-GBS
Wizmatic works with enterprises that are looking to adapt Global Business Services (GBS) model and set up a Captive center in India by helping them create a business case for showcasing the operating model and its alignment with strategic enterprise-wide objectives. Our primary goal is to help the customer realize cost efficiency early in the process and build a strong case for exploring the benefits of economies of scale. We provide extensive knowledge and expertise for initial activities like:
Aligning business objectives on outsourcing parameters
Offshore captive model and service scope
Location relevance, real-estate & facilities management
Availability of talent and labor costs
Local tax, legal compliance, regulatory & due diligence
Creation of business case
Risk assessment and ROI forecasts
GCC Setup & Implementation
Wizmatic leverages its deep domain knowledge and functional expertise in the areas of operations and technology to help global enterprises in establishing a global in-house center in India.
Knowledge Transfer and Service Transition
Establishing SLAs and Performance Metrics
Organizational and Governance Model
Process Flow, Controls and Guidelines
Talent Acquisition and HR Policies
IT Infrastructure Design and Implementation
Service Delivery and Stakeholder Engagement Models
Project Transition and Training for Talent Workforce
Risk Assessment and Change Management
Charging/Pricing Model
SSC-GIC Optimization
We are working with prominent Shared Services Centers & GIC's to refine existing processes, implementing best practices, and find opportunities to maximize their payback on investments and create a sustainable business model to positively impact the shareholders’ value.
Assess maturity of GIC and identify scope for optimization
Expand the scope of services to multiple functions
GPO - Global Process Ownership and end-to-end process
Build Center of Excellence (CoE) for key functions
Improve NPS and customer satisfaction index
Build competencies around data analytics and RPA
Moving from cost center to profit center model
Increased use of automation for repetitive tasks
Driving innovation & digital transformation road-map
Up-skilling opportunities for talent
Research & Consulting
We carry out trend analysis and generate valuable insights in the form of info-graphic reports and case studies. SSC-GIC specific bench-marking and research are our core competencies. Our activities involve setting up face-to-face meetings between GIC leaders, publishing whitepapers/research findings, and organizing industry-specific events and boot camps. In the role of a trusted adviser, our consultants are well-informed on current trends in global service delivery models and their impact. Our consulting practice is based on industry-specific data, research, and insights that enable business leaders to make precise and informed decisions while delivering maximum value from their SSC-GIC organization.
Whitepapers, research articles and blogs
Knowledge sharing sessions
Webinars, workshops and events on various business topics
Assessing maturity levels, bench-marking and metrics analysis
SSC-GIC Health Check Program
We conduct assessment of current maturity against the industry-defined framework. Our objective is to encourage and assist our customers to achieve an increased level of maturity for their shared services operations and capabilities to create sustainable business outcomes for the parent organization.
Wizmatic Certified GBS-GCC Program
GBS-GCC Certification
Wizmatic academy offers a specially designed and unique program for the GBS-GCC professionals. The learning course includes a globally relevant curriculum focused on Shared Services concepts and provides framework for talent & skills management at global captive organizations.
Collaboration Platform
It is an exclusive group of global business services professionals, consultants, and independent analysts. The key objective is to leverage mutual understanding and knowledge for developing best practices, overcoming operational challenges, and serving as a networking community.
Discuss emerging trends, risks, and opportunities from ecosystem members
Network with fellow industry professionals to develop fresh perspectives
Common platform to discuss industry relevant topics
Share experiences, success stories and new initiatives
What sets us apart
Expertise
Highly competent team of business executives with prior experience in establishing, running and growing captive organizations
Knowledge Center
Our community portal serves as a knowledge center for GBS-GCC industry, based on various interactions with leading captive companies
Insights
We keep an eye on the current trends in the sourcing industry and work as reliable business advisers, offering unbiased advisory services to customers
Network
With a network of independent GCC consultants, we understand the captive business models and it's future relevance
A little about us
Wizmatic is a specialized consulting firm exclusively for offshore-based captives. We offer a full spectrum of business services from planning, implementing, and running a shared services model to improving the performance of already established captive centers. Wizmatic also acts as a learning platform that provides a unique environment for sharing collective research and spreading GBS-GCC specific education across all levels of the talent workforce.
Meet our People
Kaushik Majumdar
Executive Partner
Kaushik has 30+ years of experience as a global leader, as Managing Director of Global In-house Centre of a Fortune 500 company, as Entrepreneur, and as Director on Boards of companies. He is a strategic thinker, a transformational change agent, and is passionate about purpose beyond profit. He has deep expertise in organization setup and maturity, as well as in successfully turning around south bound operations.
Basab Bandyopadhyay
Executive Partner
A story teller and problem solver, Basab loves to work in the space between customer and the tech team, bridging the gap between business and technology. CXO Advisory, Digital Transformation, Consultative Selling and Practice Development are his areas of strength. With his experience in large scale transformation programs, Basab is passionate about setting up & scaling GICs and improving their operational maturity.
Sandeep Panat
Founding Partner
Sandeep has more than a decade of experience working with Shared Services & GIC firms. He has strong expertise in research, consulting and business advisory for captive units. At Wizmatic, Sandeep looks after presales, business development, and solution designing. He has authored Wizmatic's GBS-GCC Certification program that is dedicated towards the success of individuals as an efficient talent workforce.
You can team up with us!
We offer unique consulting engagements to industry experts who possess advance knowledge on the Shared Services & GBS environment and have experience setting up GBS-GCC operations.
Please drop us an email with the subject line ‘Associate Program’ at info@wiz-matic.com and we can engage you in relevant consulting projects.
Gig Consulting Platform
Are you a GBS-GCC practitioner? and, looking for exciting opportunities in business consulting?
Contact us
Wizmatic Consulting